FAQs

How do I create an account?

You can create an account by clicking on "Log in" at the top of the page. You can follow the instructions thereafter to create an account with us.

How do I place an order?

1. Create an account if you are a new customer

2. Click on the items you want and "Add to cart"

3. Once you have added all the items you want, click "Check Out"

4. Take note of the Order Number, Bank Account Number and Amount Payable provided. All these information will be given to you after you have checked out.

5. Make payment via internet banking or ATM transfer

6. After you have made the transfer, send an email to shopping@jkbitches.com.sg, stating :

- the order confirmation number

- date of payment

- amount transferred 

- Internet banking nick (please use your name for easy tracking)

When can I get the items after I made the payment?

Once we received your payment, we will mail out your order on the next working day (Mon - Fri, excluding Public Holidays). You will receive the items within one week by normal or registered mail via Singpost.

Do you take paypal?

No, currently we only accept payment by ATM transfer or internet transfer.

What is the difference between normal mail and registered mail?

For normal mail, the package will be delivered to your letter box. In the event that the package is not delivered, there is no means to track the whereabouts of the package.

For registered mail, the post office will provide a tracking number at the point of posting. The post man will bring the package to your house. You will be requested to acknowledge receipt of the package. In the event that the package is not received, you can contact the post office to track the status of the delivery.

You can track your parcel by clicking on the following link:

http://www.singpost.com/ra/ra_article_status.asp

How can I check my orders status?

You can log into your account and check your order status. If you can check out sucessfully, it means the item is in stock. We will reserve the items for you for 3 days. The item will be mailed out once payment is received. We regret to inform if the payment is not received by the 3rd day, that the item will be returned to the inventory pool immediately on the 4th day to allow other interested customer to purchase

Which are the in-stock items? and which are pre-order items?

We only sell in-stock items. ALL (100%) of the items you see on our website are in-stock unless otherwise stated.

What does it mean when it says "This product will be in stock on Sunday 10 May, 2009."?

It means the item displayed will only arrive in Singapore on 10 May 2009. You can still add this item to your cart, check out your shopping cart and make payment. Item will be mailed out on the next working day, i.e. 11 May 2009 Monday, for this example.

You mentioned in the previous email that my items will be mailed out on Tuesday. How come I did not receive my items on Tuesday?

We utilise Singpost service for all our deliveries. Please allow at least THREE working days (Sundays and Public Holidays not included) for the items to reach you. The item may also take slightly longer to reach you in the event of bad weather or before a festive season.

Can you arrange for the Postman to deliver my items after 7pm?

No, there is no way we can dictate what time the Postman comes. We also cannot predict when he will come. We can only give you an estimated time it takes for the item to reach you. The Postman also works regular hours like you and me. You can opt for our Night Delivery Service if you want to receive your items in the comfort of your home at night.

I opted for registered mail, how come my parcel may take up to a week to reach me?

Please note that registered mail is not speedpost. Registered mail will usually take the same time to reach you like normal mail. In certain cases, registered mail may take slightly longer to arrive than normal mail.